Returns and Cancellation Policy

Apollo Health Program BV Amsterdam — trading name 5 Day Fast

Last updated: 14 May 2026

We do everything we can to give you a great experience with the 5 Day Fast programme. If you still want to cancel your purchase or run into an issue, you can find out how that works below. This policy complies with Dutch law (Book 6 of the Dutch Civil Code, Distance Selling Act) and the European Consumer Rights Directive.

1. Right of withdrawal: 14 calendar days cooling-off period

As a consumer, you have the right to cancel your purchase within 14 calendar days without giving any reason. This period starts the day after you — or a third party named by you who isn't the carrier — physically receive the 5 Day Fast pack.

You don't have to give a reason, but we do appreciate your feedback so we can improve the programme.

2. Exception: sealed supplements

Because the 5 Day Fast pack contains dietary supplements that you ingest, an important statutory exception to the right of withdrawal applies (art. 6:230p sub g BW):

Sealed products that aren't suitable for return due to health protection or hygiene reasons are excluded from the right of withdrawal once the seal has been broken after delivery.

In practice, for the 5 Day Fast pack, this means:

• Seal intact → you can return the pack within 14 calendar days.

• Seal broken or box opened → the right of withdrawal lapses and we unfortunately can't take the pack back. This applies to the pots, sachets, and/or blister packs in the box that are closed with a security seal.

The included A4 day-by-day plan is part of the programme and may be unpacked, as long as the supplements themselves are still sealed.

3. How do you cancel your purchase?

Let us know unequivocally within the 14-day cooling-off period that you want to cancel your purchase. You can do this in one of the following ways:

• Send an email to support@5dayfast.nl with your name, order number, and a statement that you are cancelling the agreement.

• Fill in the model withdrawal form (see the bottom of this policy) and email it to the address above.

You'll receive a confirmation of receipt of your withdrawal as soon as possible.

4. Returning the product

After cancelling, you have 14 calendar days to return the product to us. Send the pack to:

Apollo Health Program B.V. Amsterdam
Tweede Boerhaavestraat 38HS
1091 AN Amsterdam
Nederland

Tips for a smooth return:

• Return the product as much as possible in its original packaging, with all included parts.

• Include a copy of your order confirmation or the order number.

• Handle the product carefully during the cooling-off period: only unpack and inspect it as you would in a physical shop.

Reduction in value. You're liable for any reduction in value resulting from handling the product beyond what was necessary to establish its nature, characteristics, and functioning. In that case, we may deduct a reasonable amount from the refund.

5. Return costs

The costs of sending it back are on you, unless we state otherwise or the product was delivered faulty or damaged. We recommend using a shipping method with track & trace, as we aren't liable for lost returns.

6. Refund

Once we receive your cancellation, we'll refund the full purchase amount, including the standard delivery costs you paid, within 14 calendar days at the latest. We may hold off on the refund until we've received the product back or until you've proved that you sent it back, whichever comes first.

The refund will be made using the same payment method you used, unless you expressly agree to a different method. We won't charge you any fees for the refund itself.

Did you choose a pricier delivery method than our standard delivery? Then we'll only reimburse the standard delivery costs.

7. Damaged or faulty products

If your 5 Day Fast pack arrives damaged or incomplete, or if a supplement shows visible defects, please contact us within 7 days of receipt via support@5dayfast.nl. If possible, include a photo. We'll then send you a replacement product free of charge or refund your purchase amount. Statutory rules regarding non-conformity (art. 7:17 BW) remain fully applicable.

8. Important for supplements

For your safety, please note the following:

• The 5 Day Fast programme is a dietary supplement pack intended to support calorie restriction for five days, combined with organic vegetables, fruit, and nuts. It's not a substitute for a varied diet or medical advice. 

•  Consult your doctor or a qualified professional before starting, especially if you're pregnant, breastfeeding, taking medication, or have a medical condition. 

• Keep the product out of reach of children. 

Do not exceed the recommended daily dose.

9. Contact

Got questions about your order or this policy? Feel free to get in touch:

• Email: support@5dayfast.nl

• Address: Apollo Health Program BV Amsterdam, Tweede Boerhaavestraat 38HS, 1091 AN Amsterdam, Nederland

10. Disputes

Can't work it out together? You can submit your dispute via the European ODR platform: https://ec.europa.eu/consumers/odr. Dutch law applies to this agreement.

Model withdrawal form (copy for an email)

Only fill in and return this form if you want to cancel the agreement.

To:

Apollo Health Program BV
Tweede Boerhaavestraat 38HS
1091 AN Amsterdam
support@5dayfast.nl

I/We (*) hereby inform you that I/we (*) cancel our agreement regarding the sale of the following goods (*):

• Product: ............................................................

• Order number: ......................................................

• Ordered on (*) / Received on (*): ..............................

• Consumer name(s): ..............................................

• Consumer address(es): .............................................

• IBAN for refund: .........................................

• Consumer signature(s) (only if submitted on paper): .....

• Date: .............................................................

(*) Delete as appropriate.